Konvo

How to open conversations to new contacts or reopen closed conversations with current contacts.

Open Conversations

Using Konvo

Master Konvo's Inbox for Exceptional Customer Support

Inbox views & filters

Unlock the Power of Konvo's Messaging Tools: notes, sending multimedia, templates and more.

Konvo's Message Composer: Your Ultimate Guide to Effective Customer Communication

Agent and Team Assignment through Konvo's Inbox

Contact Panel

Contact data properties

Open conversations to new people and contacts

Opening conversations to new contacts

Create Quick Replies

How to Use Agent Assignment in Konvo Flows

Block unwanted contacts in Konvo. Step-by-step guide to block and unblock contacts and control your inbox

How to block a contact

Move an open conversation to snooze while waiting for the client to reply

How to snooze conversations

Create custom views in Konvo in 3 steps. Organize conversations by channel, agent or tag for a more effective CS team workflow.

Create Custom Views

Master Your Inbox: Essential Tips for Effective Collaboration and Customer Engagement with Konvo

Inbox & Collaboration

How do I use variables that I have sent via Webhook?

What variables are available in Shopify flows?

Flows & Broadcasts FAQs

The power of automation with Konvo's versatile flow triggers

Konvo Flow Triggers: A Comprehensive Guide to Automating Customer Interactions

Streamline Communication and Enhance Engagement with Flows

Understanding Konvo Flows: Automating Customer Support and Driving Sales

How to trigger flows from widgets

Webhook Variables & Variable Segmentation

Unlock Powerful Customer Segmentation with Webhook Variables in Konvo

How to Create, Pause, and Delete Flows in Konvo

Konvo Flows: Creation, Pausing, and Deletion Guide

Keep Your Customers Informed About Their Order Status with Seamless Order Updates

Konvo's Shipping Update Triggers

Automate and Personalize Your Communications on Key Dates

Maximize Engagement with Konvo's Date Trigger

Integrate your WooCommerce store to Konvo

Connect WooCommerce to Konvo

Trigger Type: Message

Customer interaction triggers: Date & Closed conversation properties

Triggers: Customer Interaction

Duplicate flows in Konvo. Step-by-step guide to create exact copies of existing flows and customise campaigns effectively.

How to duplicate a flow

Test flows in Konvo before activating. Step-by-step guide to configure tests with variables and verify messages.

How to test your flows

Automatize lead & user attraction, conversion and support with Hoola.

Flows

Whatsapp Broadcasts and Marketing Campaigns

How to create a WhatsApp broadcast

Connecting broadcasts to flows

Unlock the Power of Konvo Segments for Enhanced Customer Support and Engagement

Konvo Segments: Your Guide to Precision Customer Targeting

Create engaging marketing campaigns and see their performance.

Broadcasts

Share your Story, Learn about your visitors, and Follow up for Sales

Konvo Stories: From visitors to raving fans in seconds

Konvo Stories

Elevate Your Customer Interactions with Personalized AI Personas

Unleashing the Power of AI Personas: Customizing Your Konvo AI Assistant

Signals: personalized follow ups

Custom Answers: automate FAQs

Suggesting new skills

Set up your AI Agent and let it share files and photos with your clients from your custom answers.

Enable your AI Agent to send files and photos

Train your AI with your website content in Konvo in 2 quick steps and configure exactly what information to include.

How to train your AI with your website

Use the information on your AI Dashboard to review and improve the performance of your AI Agent.

Gain Insights for your AI Agent in the Dashboard

Configure your AI Agent handover rules to close conversations or transfer them to a human, and manage expectations by availability.

Set up when and how Konvo AI transfers conversations to your team

Automate 100% of order inquiries with Konvo AI

Set up Order Management

Skills (AI)

Setting up Out of Office

Revenue Attribution

Create a Template Message

Your Business Metrics with Konvo's Intuitive Dashboard

Konvo's Dashboards: Your Key to Data-Driven Success

Using Konvo's CSV template to upload contacts and audiences.

Import Contacts

Manage and Optimize Your WhatsApp Contacts with Konvo

Unlock the Power of Your Audience in Konvo

Authorize to track the performance of your links.

Activate Click Tracking for Powerful Analytics

Using Konvo Tags for Enhanced Customer Management and Support Efficiency

Konvo Tags: Elevate Your Customer Support and Segmentation Strategy

How to Track and Manage WhatsApp Conversation Costs with Konvo

WhatsApp Conversation Costs

Other Features

Find answers and get help from Intercom Support and Community Experts

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