You can now teach your AI Agent to share specific documents during its conversations based on the instructions you give it in custom answers.
Step 1: Set up files and sending instructions Go to "Custom Answers",
Step 2: Upload files that you want your AI Agent to have access to while using this custom answer with "Add Files", and
Step 3: Write instructions defining how and when the AI should send documents to your customers and use the slash (/) to access and reference all of the available files
Step 4: Hit "Save" and Publish!
💡 Tip: Give clear instructions like "if asking about oily skin care, share /[oily-skin-file]" so it knows exactly when to send each document.
Your AI can now share files when appropriate according to your instructions.