We know that managing the costs associated with WhatsApp conversations is crucial for businesses that rely on this platform for customer support and marketing. Learn how to track and manage these expenses with this step-by-step guide.
Step-by-Step Guide to Tracking WhatsApp Conversation Costs via Konvo
1. Access Your 360Dialog Account
To start tracking your WhatsApp conversation costs, you need to log into your 360Dialog account, which is the platform Konvo uses for managing WhatsApp interactions.
2. Navigate to the Activity Section
Once logged in, go to the menu at the top right corner and select Activity: Conversations and Expenses
3. View Your Total Expenses
Here, you can see your total expenses for the last period. By default, you will see the activity for the last 30 days, grouped by weeks.
Key Features to Note:
Default View: The default view shows the activity for the last 30 days, grouped by weeks.
Cost and Conversation Details: You can verify both the cost and the number of conversations.
Extended View: You can select to view the expenses for the last 12 months.
Filtering Options: You can also filter the expenses by specific templates.
For more information visit our Guides & FAQs. You can also contact your customer success manager or [email protected] for support.