Konvo's tagging feature offers a powerful solution for effective categorization and segmentation which are key to delivering personalized experiences.
1. Konvo Tags
Konvo tags are versatile labels applied to customer profiles, enabling quick visual identification and segmentation. They serve multiple purposes:
Colored visual cues for support agents
Automation triggers in flows
Segmentation criteria for targeted campaigns
2. Types of Konvo Tags
Support Tags:
Customer support tags to easily identify and categorize users and their issue or status such as:
VIP: Identify high-priority customers
Urgent: Highlight time-sensitive issues
Call: Indicate follow-up actions needed
Custom Tags
Custom tags are personalized tags to fir any of your user needs.
Create personalized tags based on your business needs
Use color-coding for easy visual recognition
3. Implementing Konvo's Tags
Step 1: Accessing Tags
Navigate to the open conversations in your Konvo dashboard
Locate the customer profile you wish to tag
Step 2: Adding Tags
Click on the tag section in the customer panel
Select from existing tags or create a new one
For new tags, enter a name and choose a color
Step 3: Using Tags in Flows
Incorporate tag actions in your automated flows
Example: Add a "Call" tag at the end of a flow and assign to an agent
Step 4: Leveraging Tags for Segmentation
Use tags as criteria in Konvo Segments for targeted campaigns
Combine tags with other conditions for precise audience targeting
Best Practices for Tag Management
Develop a consistent tagging strategy across your team
Regularly review and update tags to maintain relevance
Use automation to apply tags based on customer behaviors or interactions
Benefits of Utilizing Konvo Tags
Enhanced Customer Visibility: Quickly identify important customer attributes at a glance
Improved Support Efficiency: Prioritize and route conversations based on tags
Personalized Customer Experiences: Tailor your communication based on customer segments
Streamlined Automation: Trigger specific actions or flows based on tag assignments
Data-Driven Decision Making: Analyze tag usage to gain insights into customer trends and support needs
Konvo's tags are a game-changer for your customer support and marketing strategies. You'll enhance your team's efficiency, deliver more personalized experiences, and drive better results through targeted communication.