To automate your frequently asked questions, you can now use our Custom Answers skill:
Create a new automation
And then add the question to be answered or the intent you want to address, giving instructions to the AI.
In this section, the goal is to keep adding all the frequently asked questions your customers have—things like what your return policy is or where your stores are located. This is for those specific, repetitive questions you want to stop answering manually. If you need ideas, start by adding 3 to 5 common customer FAQs. Once you activate your Persona, whenever it can’t answer a question, it will give you a summary explaining what you should add so it can respond next time.
🚨 The questions and answers are not copied directly by your AI Agent; instead, they are used to gather information and then rewritten based on the context.
You can also add general information—ideal for including details about your company that can serve as context when responding to customer questions, but that aren’t necessarily answers to specific questions.
For example, this could include things like:
The history of your brand,
Information on how to choose a product,
General information about discounts available to customers,
etc.
💡 The more information, the better. The goal here is not to resolve any specific queries but to ensure that the AI is equipped with all the appropriate context to help your customers.
Note:
Media files are not shareable with Custom Answers
for the moment.
For more information visit our Guides & FAQs. You can also contact your customer success manager or [email protected] for support.