If you want to contact a customer about their order, customer case, anything specific and they haven’t texted you on WhatsApp before, their number won’t be in your Konvo CRM.
To compose a message and start a conversation, all you need is their WhatsApp number.
Simply hit the “compose” button.
And the message composer will change to the following state:
Simply enter their WhatsApp phone number and compose a new message template:
Enter a free-form message
Select a pre-composed & approved template
💡 Opening conversations is done through a “WhatsApp marketing template” and is paired with the regular cost of sending marketing templates in your country.
Read WhatsApp Business Pricing for more info.
When you compose a new message and hit send, Konvo will open a new conversation and submit your template to WhatsApp for approval.
It is set to pending and will be sent once it is approved.
For more information visit our Guides & FAQs. You can also contact your customer success manager or [email protected] for support.