You can now organize your inbox by snoozing already-responded conversations you want to look again in the future.
Why is this important? Conversations should only be closed when the customer's issue is 100% resolved. If you close them too early, when the customer writes back, it will create a brand new conversation from scratch and AI will start the entire process over again.
How it works:
Click the snooze icon 🔔 (available in the conversations list or within each conversation), select when you want it to reappear, and it will automatically move to the "Snoozed" folder until the scheduled time.
💡 Tip: If the customer responds before the scheduled time, it automatically returns to active.
Your inbox is now organized showing only what needs immediate attention.