Konvo allows you to use different types of Triggers for your Flows. At Konvo, we empower you to turn support into sales and enhance your customers' experience with our powerful message trigger features. In this guide, we'll delve into the world of message triggers, explaining their benefits, setup processes, and best practices to help you get the most out of your Hoola platform. Essentially once a customer or contact texts these words of phrase the flow will start.
The Importance of Message Triggers
Message triggers are the backbone of automated customer support and marketing flows. They allow you to initiate conversations based on specific customer interactions, ensuring timely and relevant responses. Here are some key benefits:
Seamless Entry Points: Create effortless entry points into your flows through website widgets (use it with our Widget), Instagram posts, or email buttons.
Personalized Responses: Automate responses based on exact customer inputs or keywords, enhancing the personalization and efficiency of your support.
24/7 Support: With Konvo, your AI Agents can handle customer queries around the clock, improving customer satisfaction and reducing response times.
Types of Message Triggers
Konvo offers two primary types of message triggers: Exact Match and Keyword Triggers.
Exact Match Triggers
What are Exact Match Triggers?
Exact match triggers are ideal for initiating flows based on specific that specific phrase. Here’s how to set it up:
Go to Your Flow: Navigate to the flow you want to edit.
Select "Edit Trigger": Click on the trigger section of your flow.
Choose "Exact Match": Select the exact match option.
Type in the Exact Message: Enter the exact message you want to trigger the flow.
Setting Up Exact Match Triggers
Step 1: Go to Your Flow
Navigate to the flow you want to edit in your Konvo dashboard.
Step 2: Select "Edit Trigger"
Click on the trigger section of your flow.
Step 3: Choose "Exact Match"
Select the exact match option from the trigger types.
Step 4: Type in the Exact Message
Enter the exact message you want to trigger the flow. For example, if you have a WhatsApp widget on your website, you can set the trigger to start when a customer clicks on it and sends a specific message.
Pro Tip: Use exact match triggers for website widgets, Instagram post CTAs, or email button links to create seamless entry points into your flows.
Keyword Triggers
What are Keyword Triggers?
Keyword triggers offer more flexibility, allowing flows to start based on specific words within customer messages. Here’s how to set them up:
Go to Your Flow: Navigate to the flow you want to edit.
Select "Edit Trigger": Click on the trigger section of your flow.
Choose "Keywords": Select the keywords option.
Enter the Keywords: Enter the keywords you want to trigger the flow.
Setting Up Keyword Triggers
Step 1: Go to Your Flow
Navigate to the flow you want to edit in your Konvo dashboard.
Step 2: Select "Edit Trigger"
Click on the trigger section of your flow.
Step 3: Choose "Keywords"
Select the keywords option from the trigger types.
Step 4: Enter the Keywords
Enter the keywords you want to trigger the flow. For instance, if you want to trigger a flow for customer service queries, you can enter keywords like "help," "support," or "question."
Best Practice: Use keyword triggers for broader customer service queries or product inquiries.
Addressing Potential User Questions and Pain Points
What if I Need Multiple Triggers for One Flow?
You can set up multiple triggers for a single flow by adding multiple trigger conditions. This allows you to cover various entry points and ensure that your flow is initiated correctly regardless of how the customer interacts with your platform.
How Do I Ensure My Triggers Are Working Correctly?
To ensure your triggers are working as expected, test them thoroughly. Send test messages or interact with your widgets and buttons to see if the flow is triggered as intended. You can also use Konvo's analytics to monitor the performance of your triggers and make necessary adjustments.
Summary and Next Steps
Message triggers are a powerful feature in Konvo that can significantly enhance your customer support and marketing automation. By understanding how to set up exact match and keyword triggers, you can create seamless and personalized communication flows that improve customer satisfaction and drive sales.
Exact Match Triggers: Ideal for specific customer inputs and creating seamless entry points.
Keyword Triggers: Flexible and perfect for broader customer service queries.
Don’t just stop here; explore more of Konvo's features to maximize your automation potential. With Konvo, you can save 70% of your time and improve your customers' experience with instant answers, real-time updates, and 24/7 support.
Learn more about our features with our Guides & FAQs.