Keep your customers in the loop about their order status effortlessly with Konvo's Shipping Update Triggers. We've integrated Shopify's shipping statuses as triggers in our flows, enabling you to create an exceptional and effortless shopping experience.
Benefits of Shopify Shipping Triggers:
Automated and personalized communication
Reduction in order status inquiries
Increased customer satisfaction
Cross-selling and up-selling opportunities
Encouragement of reviews and feedback
Step-by-Step Configuration:
Access to your account
Navigate to the "Flows" section
Click on "Create new flow"
Select "Shipping update trigger"
Choose the shipping status you want to use as a trigger
Trigger Types and Usage Examples:
In Transit
Message: "Your order is on its way. The wait is almost over!"
Action: Include tips on how to prepare for the product's arrivalOut for Delivery
Message: "Your package is about to arrive! Get ready to receive it."
Action: Send unboxing instructions or quick-start guidesReady for Pickup
Message: "Your order is waiting for you at our store. Come and get it whenever you're ready!"
Action: Provide store hours and nearby parking optionsAttempted Delivery
Message: "Oops, looks like you weren't home. Don't worry, we'll try again tomorrow."
Action: Offer options to reschedule delivery or pick up at a convenience pointDelivered
Message: "Your order has arrived! We hope you enjoy it. Don't forget to leave us your feedback."
Action: Include a link to leave a review and offer a discount on the next purchase
Frequently Asked Questions:
Q: Can I customize messages for each shipping status?
A: Absolutely! At Konvo, we offer total flexibility to adapt your messages to your brand voice.
Q: How can I measure the impact of these automated messages?
A: Konvo provides detailed metrics on open rates, clicks, and conversions for each flow.
Pro Tip: Combine these triggers with other actions such as sending coupons or feedback requests to create more comprehensive experiences.
In summary, Shopify Shipping Triggers in Konvo allow you to create a smooth and personalized shopping experience, keeping your customers informed at every step of the process. Save time, increase customer satisfaction, and boost sales opportunities.
Log into your account and start setting up your Shopify Shipping Triggers today.
For more information visit our Guides & FAQs. You can also contact your customer success manager or [email protected] for support.