What are we going to do?
We will create a flow using Signals to track all conversations and automatically reactivate them after a few days with personalized messages for each of our customers.
What will we achieve?
We will recover sales from customers who are interested but do not purchase immediately.
How to, step by step
1. Create a Flow with the “Signals” Trigger
The first step we need to take is:
Create a new flow with the Signals trigger - Product Mentioned.
It's that simple, you've got it. Every time you close a conversation, we will scan to check if the customer was interested in purchasing a product, and if so, we will trigger this flow.
On to the next step!
2. Wait 5 days and check if they have not made a purchase.
Now let’s do the following:
Add a delay node to wait for 5 days
We want to ensure that we send the reminder after a few days. After all, sending it after 5 minutes provides no benefit.
Add a condition to differentiate customers who have made a purchase:
We also want to ensure that they haven’t made a purchase in these days, so we will add a condition to check that there have been 0 orders in the last few days since the flow was triggered.
3. Add the Signals node
Now we have the easiest step of all.
Simply drag the "follow-up message" node into the flow and add it as the final step. This way, we will automatically create a message to reactivate this contact based on their entire conversation.
Once the customer responds, if you have your AI Persona activated, it will continue the conversation.
Otherwise, the conversation will be opened for your agents to continue.