How to Connect Loop with Konvo
Let your AI manage customer subscriptions directly — from checking status to pausing deliveries and updating addresses.
Loop is a Shopify subscription management app. Connecting it to Konvo gives your AI real-time access to subscription data, so it can handle the most common subscription requests without routing customers to a self-service portal or waiting for a human agent.
What Loop Unlocks
Let your AI check subscription status for any customer
Enable your AI to pause, resume, or skip upcoming deliveries
Allow your AI to update shipping addresses on active subscriptions
Let your AI adjust subscription item quantities
What You'll Need
A Loop account with admin permissions (required to access API token settings)
Access to your Shopify admin to navigate to the Loop app
Connecting Loop
Step 1: Open Loop in Shopify
In your Shopify admin, search for the Loop app and click on it. You’ll be redirected to your Loop dashboard.
📸 [Image: Screenshot of Loop app in Shopify admin]
Step 2: Generate an API token
In Loop, go to Settings → API Tokens. Create a new token — Loop will generate it and display it once. Copy it immediately.
📸 [Image: Screenshot of Loop Settings showing API Tokens section]
💡 Tip: Save your API token in a password manager right away. You’ll need it if you ever reconfigure the integration, and Loop doesn’t show it to you again after you navigate away.
Step 3: Connect in Konvo
Go to Settings → Integrations and click Connect next to Loop. Paste your API token and click Connect.
📸 [Image: Screenshot of Konvo integration page with Loop API key field]
What Gets Synced
Once connected, Konvo reads and writes subscription data from Loop in real time. Subscription records — including status, delivery schedule, shipping address, and item quantities — are all accessible to your AI. Changes your AI makes are applied directly to Loop, so customers and your team see them immediately.
What makes this powerful is that customers can manage their subscriptions in the same conversation as any other request — no portal login, no waiting for your team.
What Your AI Can Do
Check subscription status for any customer
Pause, resume, or skip upcoming deliveries
Update subscription shipping addresses
Adjust subscription item quantities
Managing Your Integration
Activate skills — Connecting Loop doesn’t automatically activate subscription management. Go to Skills (article 2.3) to enable each capability, and Processes (article 2.4) for more complex subscription workflows.
Disconnect — Go to Settings → Integrations → Loop → Settings and click Disconnect.
✅ Done! Loop is connected — enable the subscription skills you want in Skills (article 2.3) to make them available to your AI.