Add a chat widget to your website and let your AI respond to visitors in real time — no setup beyond a single click.

Live Chat lets you deploy a chat widget on your website so customers can start a conversation directly from any page. Your Konvo AI responds to those messages in real time, handling questions, looking up orders, and escalating to a human when needed. For most websites, setup takes under five minutes.

Step 1: Connect the integration

Go to Settings → Integrations and click Connect next to Live Chat. That’s all it takes — the connection is instant.

📸 [Image: Screenshot of Live Chat integration with Connect button]

⚠️ Connect the integration before configuring your widget. A common mistake is setting up the widget appearance first and adding it to the website, then wondering why the AI isn’t responding. The integration must be connected first, or conversations won’t reach your AI.

Step 2: Configure the widget

Go to Settings → Widgets to customize how the chat widget looks and behaves on your site. Set colors, position, greeting messages, and any behavior options you want.

📸 [Image: Screenshot of Widget settings configuration]

Step 3: Add the widget to your website

Copy the widget code from Settings → Widgets and paste it into your website’s HTML before the closing </body> tag.

📸 [Image: Screenshot showing widget code snippet]

Step 4: Enable the AI

Go to Deploy (article 2.7) and enable Live Chat. This activates your AI to respond to conversations that come in through the widget.

📸 [Image: Screenshot of Deploy section showing Live Chat toggle]

💡 Tip: Set clear expectations in your widget greeting. If the AI hands off to humans during certain hours, mention that upfront so visitors know what to expect.

Every conversation started through the widget appears in your Konvo inbox in real time. Messages from visitors are delivered instantly to the AI. AI responses appear in the widget on the customer’s screen. Escalated conversations are flagged for your team in the inbox.

What makes this powerful is that visitors get immediate responses — even outside business hours — without waiting for a human agent to become available.

Reconfigure — Go to Settings → Widgets to update the widget’s appearance or behavior at any time. Changes take effect on your website immediately.

Disconnect — Go to Settings → Integrations → Live Chat → Settings and click Disconnect. This removes the integration and stops the AI from responding to new widget conversations.

✅ Done! Your Live Chat widget is connected — visitors to your website can now start a conversation and get an immediate response from your AI.