Bring all your Instagram DMs into Konvo — and let your AI handle them automatically.

In Konvo's integrations section, the Instagram channel appears under the name Meta. Once connected, every Instagram Direct Message your account receives will appear in your Konvo inbox alongside all your other channels. Your AI will start responding to DMs automatically, in the same way it handles WhatsApp messages, emails, and live chat — giving your customers a fast, consistent experience no matter where they reach out.

⚠️ Important: Your Instagram account must be a Business or Creator account — personal Instagram accounts cannot be connected. It must also be linked to a Facebook Page inside your Business Manager. If it isn't, the connection will fail at the final step.

In Konvo, go to Settings (left-hand sidebar) → Integrations. You'll see a grid of all available integrations.

📸 [Image step 1: Settings sidebar with Integrations highlighted, showing the full integrations grid with the Meta card visible]

Locate the Meta card in the integrations grid and click Connect. This will open the Meta/Facebook authorisation flow in a new page.

📸 [Image step 2: Meta integration card with the Connect button highlighted]

A Facebook page will open showing the account you're currently logged in with. Make sure this is the correct Facebook account — specifically, it must be the account that has Administrator access to the Facebook Business Manager associated with your Instagram page.

If the wrong account is showing, log out of Facebook first and log back in with the correct one before continuing.

📸 [Image step 3: Facebook login/confirmation screen showing the connected account]

Facebook will ask you to choose which Business portfolio (Business Manager account) you want to give Konvo access to. Select the correct one — this should be the Business Manager account that contains your Facebook Page and Instagram account.

You will see two options:

Select your Business account from the list and click Continue.

📸 [Image step 4: Facebook screen asking to choose Business portfolio — "Choisissez les éléments : Entreprises" — with one business account listed and Continue button]

Next, Facebook will ask which Facebook Page you want to connect. Select the page that is linked to your Instagram account. Make sure to check the box next to it so it appears as selected (you will see a blue tick and "1 element selected" confirmed at the top).

Click Continue.

📸 [Image step 5: Facebook screen asking to choose Pages — "Choisissez les éléments : Pages" — with the correct page selected showing a blue tick and Continue button]

Facebook will then ask which Instagram account you want to connect. The recommended option here is:

Select this option and click Continue.

📸 [Image step 6: Facebook screen asking to choose Instagram accounts — "Choisissez les éléments : Comptes Instagram" — with the "all current and future" option selected and Continue button]

A summary screen will appear listing everything Konvo AI is requesting access to:

Review these permissions carefully. This access is necessary for Konvo to receive and respond to your Instagram DMs. Once you're happy, click Save (shown as "Enregistrer" in the screenshot).

📸 [Image step 7: Facebook permissions summary screen — "Examinez la demande d'accès de Konvo AI" — showing all five access items and the Save/Enregistrer button]

After saving, an Instagram page will open to finalise the connection. This is a critical step — pay close attention here.

First pop-up — Cookie consent: Instagram will first show a cookie consent pop-up. You can accept or decline cookies — this does not affect the integration. Dismiss this pop-up and continue.

Second pop-up — Instagram access permission: A second pop-up will appear asking you to grant Konvo access to your Instagram account. This is the important one. You must click Accept or Allow on this pop-up to complete the connection. If you dismiss or decline this pop-up, the integration will not be finalised and you will need to start the process again.

⚠️ Do not close the Instagram page or skip the second pop-up. Wait for both pop-ups to appear and make sure you accept the second one. This is the step that grants Konvo permission to receive your DMs.

📸 [Image step 8: Instagram page showing the second access permission pop-up with the Accept/Allow button highlighted]

Once you've accepted the Instagram permission, go back to your Konvo account and refresh the page. Go to Settings → Integrations and you'll see the Meta card now showing a green Connected status.

Your Instagram DMs will begin appearing in your Konvo inbox immediately.

📸 [Image step 9: Meta integration card in Konvo showing green Connected status]

Once Instagram is connected through Meta:

📸 [Image: Konvo inbox showing an active Instagram DM conversation thread]

"No Facebook Pages with Instagram business accounts found. Please connect an Instagram business account to one of your Facebook Pages."

This error appears at the end of the flow if your Instagram account is not properly set up. It means one of the following:

To resolve this, go to your Instagram account settings and switch to a Business or Creator account. Then, inside Facebook Business Manager, make sure that Instagram account is connected to your Facebook Page. Once that's done, go back to Konvo and attempt the connection again.

📸 [Image step: Error screen showing "Failed to complete Meta integration — No Facebook Pages with Instagram business accounts found"]

Once Instagram is connected, go to Settings → Integrations and click Settings on the Meta card to manage the connection. From there you can adjust configuration or disconnect the integration.

Disconnecting removes the Instagram channel from Konvo. Your existing conversation history will not be deleted, but new DMs will stop appearing in your inbox and the AI will stop responding via Instagram.

💡 Tip: If your Instagram DMs stop syncing after connection, try disconnecting and reconnecting the integration — this refreshes the authorisation and usually resolves the issue.

✅ Done! Your Instagram account is now connected to Konvo. All incoming DMs will appear in your inbox and your AI will start handling them automatically.