Konvo automates the highest-volume, most repetitive customer conversations in e-commerce, the ones that normally consume most of your support team’s time.
1. Instant Answers to Everyday Customer Questions
Konvo handles questions like:
“Where is my order?”
“What’s your return policy?”
“Do you ship internationally?”
“Can I change my address?”
Result: customers get answers in seconds, 24/7.
2. High-Impact Actions That Remove Support Load
Some support requests are not just questions, they require real operational work. These are the repetitive tasks that take agents the most time, especially during peak volume. Konvo automates most of them, often saving support teams dozens of hours every week
For example:
A customer places an order and immediately realizes they selected the wrong size. They message support saying, “Please cancel it, I need to reorder fast.” → Konvo cancels the order instantly before it ships
A shopper receives their package and requests a refund under your return policy. → Instead of waiting hours for an agent, Konvo verifies eligibility and processes the refund in real time
A subscriber wants to skip next month’s delivery or update their shipping address. → Konvo makes the change directly, without any back and forth or manual updates from your team
Result: Konvo does not just respond, it resolves the request completely.
3. Product Recommendation That Drives Revenue
Customer support is often the last step before a purchase. Konvo helps shoppers find the right product, answer buying questions instantly, and feel confident before checking out.
For example:
A customer messages, “I am looking for a gift for my partner, what would you recommend?” Konvo suggests the best options based on the customer’s needs and your catalog
A shopper asks, “Does this jacket run large or should I size up?” Konvo answers using your product information and past guidance, helping them decide without waiting for an agent
Result: support becomes a revenue driver, not just a cost center.
4. Seamless Human Handoff for Complex Cases
Not every customer request should be fully automated. Some situations require human judgment and special handling. Even in those cases, Konvo makes your life easy by gathering the context your team needs to resolve the issue quickly.
For example:
A customer has a unique shipping problem that falls outside standard policy. Konvo gathers the full order context, explains what happened, and routes the case to an agent with all relevant details attached
A VIP customer requests an exception or special treatment. Konvo escalates immediately, providing the full conversation history and relevant details so your team can respond fast and appropriately
Result: even when Konvo does not fully automate the resolution, it saves your team time by reducing manual investigation and helping agents focus on the decision, not the busywork.