At Konvo, we understand that flexibility is paramount. Changing the WhatsApp number associated with your Konvo account or resolving integration issues with 360dialog may seem daunting, but with this guide, the process will be straightforward and efficient. Discover how to maintain your WhatsApp presence without interruptions, ensuring seamless communication with your clients.
Apply this guide if:
You wish to change your WhatsApp number in Konvo (from an already integrated number to a new one).
You're experiencing errors in the initial WhatsApp integration with Konvo.
Follow these steps meticulously, and if an error persists, contact the Konvo team or your customer success manager.
1 Unlinking from 360dialog
• Access your 360dialog account
• Navigate to the subscription cancellation section
• Follow the instructions to remove the current number
• Confirm the action to finalize the unlinking process
2. Notifying Konvo
• Inform Konvo's support team about the removal in 360dialog
• Await confirmation that the number has been removed from the Konvo platform
3. Deleting the WhatsApp Business Account on Meta
• Log in to Meta Business Suite (business.facebook.com)
• Navigate to "Business Settings" > "Accounts" > "WhatsApp Accounts"
• Click on "Remove from business portfolio" in the options menu
• Confirm the deletion to complete the process
4. Reconnecting with Konvo
• Access the WhatsApp connection guide in Konvo
• Meticulously follow the steps to link the new number
• Verify successful connection by performing messaging tests
• TIP: Perform this step from an incognito browser window
Resolving Common Issues:
If you encounter difficulties during the unlinking process in 360dialog, contact their technical support directly
For persistent problems in deleting the Meta account, consider using a different browser or clearing your cache
In case of errors during reconnection with Konvo, ensure all previous steps have been completed correctly